How do you keep an entire enterprise operating effectively and efficiently while maintaining empathy and putting patients first? Join host, Steph Bayer, as she sits down with Andi Jacobs, Executive Director of Operations at Cleveland Clinic.

High Reliability Requires Empathy

Mar 1st, 2024 33m

Does building a culture of high reliability help caregivers show empathy to patients and to each other? Listen as host Steph Bayer and Cleveland Clinic Associate Chief Safety Officer, Dr. Amrit Gill discuss how empathy is key to building a cul

That’s the Spirit

Feb 1st, 2024 31m 41s

How can we show empathy towards each other and ourselves? Join host Steph Bayer in a conversation with Rev. Lisa Morrison, Senior Director of Spiritual Care at Cleveland Clinic. Lisa shares what spiritual care means and why it's important, the

The Next Innovation in Experience is High Reliability

Jan 1st, 2024 35m 41s

How does high reliability fit into patient experience? In this episode, host Steph Bayer speaks with Chrissy Daniels, Chief Experience Officer at Press Ganey, the world's leading Human Experience platform for healthcare. Chrissy talks about the

We Must Be Empathetic to Be Inclusive

Dec 1st, 2023 38m 16s

How does diversity in our caregivers impact our patients? Join host Steph Bayer in a conversation with Jacqui Robertson, Chief of Diversity and Inclusion at Cleveland Clinic. Jacqui discusses how Cleveland Clinic strives to embed diversity and

Tales from a Resident

Nov 1st, 2023 28m 33s

What is it like to have a patient's life in your hands? Host Steph Bayer speaks with Dr. Cassandra Garraud, a third-year Internal Medicine resident at Cleveland Clinic. Dr. Garraud was recognized in 2021 as a Cleveland Clinic Hero for the perso

What Else but ELSO?

Oct 1st, 2023 22m 18s

What does it mean to be an empathetic leader? In this episode, host Steph Bayer has a conversation with Christine Stead, CEO of the Extracorporeal Life Support Organization (ELSO) and adjunct instructor at the University of Michigan. Christine

Building an Empathetic Workforce

Sep 1st, 2023 37m 56s

What qualities are important for working in healthcare? Join host Steph Bayer in a conversation with Kiersten Kanaley, Executive Director of Talent Acquisition Operations at Cleveland Clinic. Kiersten discusses how empathy fits into the hiring

Grooving to the 80's on 89th Street

Aug 1st, 2023 21m 9s

How do we create joy for others and for ourselves? Join host Steph Bayer in a radiant conversation with Corporal Eric Hudson, an officer who has been with the Cleveland Clinic Police Department for 20 years. In this episode bursting with energy

Supporting People in Trauma

Jun 30th, 2023 30m 28s

How do we respond to challenges involving trauma? Join host Steph Bayer and Katharine Manning, author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. In this episode, Katharine talks a

Music is Instrumental in Care

Mar 15th, 2023 17m 51s

Can music heal? Listen as host Steph Bayer and Cleveland Clinic Music Therapist, Christine Bomberger, explore how music can help ease pain and reduce stress and anxiety for patients. Together they discuss how the addition of a recording studio

Patients Want to be Seen and Heard

Feb 15th, 2023 20m 20s

What do our patients really want us to know about how they want to be treated? Join host Steph Bayer and Kate Watson, a longtime patient of Cleveland Clinic who was diagnosed with metastatic breast cancer at 35. Together they discuss what patie

Volunteers: Partners in Care

Jan 16th, 2023 23m 41s

Why is volunteerism so important and how does it impact both our patients and staff? Hear from Cleveland Clinic Volunteer Director, Alicia Pitre, as she shares her own passion for volunteerism and how today’s healthcare volunteers give their ti

Tomorrow's Leaders Take on Healthcare

Dec 15th, 2022 26m 4s

What do future healthcare leaders think of the current state of our industry and where it is heading? In this episode, graduate students and Cleveland Clinic interns, Yamileth Gonzalez and Ermonela Muhameti, talk with host Steph Bayer to share

Overcoming Biases in Healthcare with Empathy

Nov 15th, 2022 36m 19s

How do healthcare organizations utilize empathy to ensure all patients receive the best care possible without any biases? Listen in as we have this important conversation with Rachel Godsil, distinguished professor of law at Rutgers Law School

Touch Before Technology

Oct 15th, 2022 30m 25s

How do we truly see and serve our patients to magnify their dignity? In this episode, Dr. Wesley Ely shares his passion for treating critically ill patients and his philosophy that we cannot heal patients with technology if we do not first see

Justice for Vulnerable Populations

Sep 15th, 2022 24m 21s

Do we care enough about our community to have a conversation about belonging and welcoming? Healthcare systems should be focusing on advancing health equity in their communities. Take a moment and listen to Monica Ramirez, Founder and President

The Neuroscience of Empathy

Aug 15th, 2022 30m 32s

Have you been training your empathy lately? Just like our muscles, we can train ourselves to be more empathetic and there is science to prove it. Listen in as we speak with Dr. Helen Riess, the founder and CEO of Empathetics and Psychiatrist at

Art is Medicine

Jul 14th, 2022 31m 23s

“Hey Alexa, play my favorite song!” You immediately smile and your mood is suddenly lifted. Why is that? Tune in to hear Maria Jukic, a senior director for the Arts & Medicine Institute at the Cleveland Clinic and host, Steph Bayer, explore the

It’s Not the Same As It Was

Jun 15th, 2022 39m 49s

How do healthcare organizations continue to provide the best patient experience with a burned-out and exhausted staff? Do we still expect caregivers to provide the same level of care they did before the COVID pandemic? Join us in this episode w

Bioethicists Help Find the Way

May 16th, 2022 37m 16s

Who do you call for the toughest patient care cases that don’t seem to have a clear path forward? In this episode, Dr. Jane Jankowski, Director of the Center for Bioethics and Dr. Georgina Morley, Director of the Nurse Ethics Program at Clevel

Empathy is an International Concept

Apr 15th, 2022 26m 52s

How do you build a facility from the ground up in a new country that maintains the organization’s model around delivering empathic care while incorporating the knowledge, experience and expertise of the UK’s healthcare professionals? Join Dr.

Being Seen and Heard

Mar 21st, 2022 33m 1s

How can improv and communication skills translate to a more creative, compassionate and empathetic environment in the healthcare setting? Listen as we explore the why and how of better listening, empathetic communication, being others focused

Humanizing Data to See the Patient as One of One

Feb 15th, 2022 23m 6s

How can organizations take advantage of advanced technologies to care for patients while maintaining compassion, empathy and the human touch? In this episode, Cleveland Clinic's Chief Information Officer, Matt Kull, shares how the organization

Connection fosters empathy

Jan 18th, 2022 28m 50s

How do you foster empathy and resiliency during difficult times? Join us in a conversation with Steph Bayer, Senior Director, Patient Experience and Paul Kuzmickas, Director, Ombudsman at Cleveland Clinic as they discuss how ombudsman and pati