Join our hosts Megan Heuer and Colin Brogan in a discussion of journey mapping actionability with UXPressia Founder Yuri Vedenin and the future features of journey mapping software

Customer Advocacy 2.0 With Deena Zenyk and Liz Richardson of the Captivate Collective

Apr 21st, 2021 34m 31s

Hear the founders of the Captivate Collective discuss the new generation of customer advocacy programs that go beyond "T-Shirts for Happy Customers" and drive real value for organizations5:38 to 6:30 Updates to advocacy outcomes from seller-c

Richard Owen on Predicting Customer Success: Talkin CRM S02E02

Mar 31st, 2021 31m 51s

Colin Brogan and Megan Heuer interview Richard Owen, Net Promoter Score - NPS - pioneer, and Founder of predictive analytics firm OCX Cognition. 04:33 Richard isolates the fundamental problems with current NPS approaches 11:44 Richard expl

Talkin' CRM S02E01

Mar 5th, 2021 34m 46s

This week, Megan Heuer and I interview an amazing duo Ashleigh Cook and Jay Gaines and boy did they bring it!Come for the benchmarks and best practices for digital and hybrid #B2B events, Stay for the great discussion on moving your brand for

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