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The Agency Profit Podcast
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The 3 Steps for Creating Clarity in Your Agency Operations, With Melissa Morris
Released Wednesday, 13th December 2023
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The 3 Steps for Creating Clarity in Your Agency Operations, With Melissa Morris
The 3 Steps for Creating Clarity in Your Agency Operations, With Melissa Morris
Wednesday, 13th December 2023
Good episode? Give it some love!
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Transcript
Points of Interest
0:00 - 2:26
- Introduction: Marcel introduces Melissa Morris and her background.
2:26 - 4:48
- Importance of Operations: Discussion about the role of operations in agency success.
4:48 - 8:21
- Common Challenges: Melissa talks about common challenges agencies face.
8:21 - 11:30
- The Scope Creep Issue: Marcel discusses the issue of scope creep.
11:30 - 13:45
- Team Clarity and Training: Melissa emphasizes the importance of team clarity and training.
13:45 - 15:27
- Integrating Operations Early: The conversation touches on integrating operations early in an agency.
15:27 - 16:02
- Starting with Conversation: Melissa talks about starting with a conversation when dealing with agency owners.
16:02 - 17:37
- Importance of Output: Discussion about focusing on the desired output and the quality of project management tools.
17:37 - 19:23
- Documenting Processes: Marcel transitions to discussing the timing of documenting processes and the potential pitfalls.
19:23 - 22:20
- Framework - DISCO: Melissa introduces her DISCO framework for refining workflows and processes.
22:20 - 28:01
- SOPs and Training: Discussion on the right time to create Standard Operating Procedures (SOPs) and the importance of team training.
28:01 - 32:55
- Additional Tips: Melissa suggests focusing on the tool stack and addressing team training.
Show Notes
Link to
youragencyauthority.com
Link to
Melissa's LinkedIn Profile
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From The Podcast
The Agency Profit Podcast
6
1
Welcome to the Agency Profit Podcast hosted by Marcel Petitpas, CEO and Co-Founder of Parakeeto.Finally, an agency podcast that isn't JUST about getting more clients. On the show, we bring in experts, agency owners and consultants to share their actionable tips for improving profitability and operational efficiency. Here, you'll learn what systems to implement in your business, what kind of KPI's to track, and benchmarks to aim for. How to manage things like capacity, utilization, billing rates, processes and procedures, what tools to use, mistakes to avoid and so, so much more. If you're tired of putting out fires, working long hours, and growing revenue but not profits, you're in the right place.
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Official Episode Page
parakeeto.com
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https://chrt.fm/track/219EA1/locator.simplecastcdn.com/f59e2578-1756-4c62-9ba8-aacaf60e2b05/426e2937-3c94-49cb-959b-580cc382ffa1.mp3?aid=rss_feed&feed=oUhqStLi
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