For this week's discussion we are joined by Duncan License - VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options

Bonus

Who Owns the Relationship with the Customer?

Jun 3rd, 2019 28m 4s

This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be b

Preparing for Peak 2019

May 20th, 2019 33m 19s

For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK's online retail association). Andy shares his thoughts on the current state of retail, and how brand can retailers can u

12 minutes on Ship from Store

May 6th, 2019 11m 59s

As a fulfilment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev - Product Owner at MetaPack, who takes us through the b

The State of eCommerce Delivery

Apr 16th, 2019 19m 48s

In this episode, we speak with Maria Dahlqvist Canton, Global Marketing Director at MetaPack, who gives us insight into consumer preferences regarding delivery options and their delivery experience. We cover everything from personalisation, to

Trailer

Welcome to The Customer Delivery Experience podcast – Intro

Apr 16th, 2019 1m 45s

Tune in every other week to hear the latest trends and predictions from retailers, brands, carriers, industry experts and the team at MetaPack, regarding eCommerce delivery, and the customer delivery experience. Here is an excerpt from our chat

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