In this episode of The eCommerce Customer Experience Podcast, Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group, joins Chris Kellner of DigitalGenius to unveil the power of organ

From Good to Great: Key Strategies to Transform Your Customer Experience with Nicole Jackson, Customer Support Manager at HERA Clothing

May 26th, 2023 19m 47s

In this episode of The eCommerce Customer Experience Podcast, Nicole Jackson, Customer Support Manager at HERA Clothing, joins Chris Kellner of DigitalGenius to uncover the qualities of a great customer experience leader, how to enhance custome

How Top Customer Experience Leaders Grow Customer-Centric Brands with Danielle Anderson, Executive Leader in Customer Experience and Digital

May 19th, 2023 25m 59s

In this episode of The eCommerce Customer Experience Podcast, Danielle Anderson, Executive Leader in Customer Experience and Digital, joins Chris Kellner, Global VP of Sales & Partnerships of DigitalGenius, to unveil the qualities of a good cus

Built to Win: Maximising CX with AI, Employee Experience, and Customer-Centric Culture with Annette Franz, Founder and CEO of CX Journey

Mar 20th, 2023 23m 30s

In this episode of The eCommerce Customer Experience Podcast, Annette Franz, Founder and CEO of CX Journey, joins Chris Kellner of DigitalGenius to discuss why businesses should prioritise employee experience, how to harness the power of AI for

Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso, Chief Customer Officer of ClientSuccess

Mar 10th, 2023 23m 58s

In this episode of The eCommerce Customer Experience Podcast, Kristi Faltorusso, Chief Customer Officer of ClientSuccess, joins Chris Kellner of DigitalGenius to share her thoughts on scaling customer success teams effectively, leveraging new t

Customer Experience is a Business Purpose and Culture to Celebrate with Lee Roquet, Vice President of Customer Experience at Finch

Feb 27th, 2023 27m 4s

In this episode of The eCommerce Customer Experience Podcast, Lee Roquet, Vice President of Customer Experience at Finch, joins Chris Kellner of DigitalGenius to discuss the importance of customer experience programs, the role of digital transf

Harnessing AI to Accelerate Customer Experience in the Luxury Industry with Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners

Feb 22nd, 2023 23m 28s

In this episode of The eCommerce Customer Experience Podcast, Richard Mogendorff, Co-Founder and Chief Digital Officer of Like Digital & Partners, joins Chris Kellner of DigitalGenius to share the importance of customer experience in the luxury

Unlocking the Value of Empathy in Customer Experience with Dr. Natalie Petouhoff of Genesys

Feb 10th, 2023 26m 21s

In this episode of The eCommerce Customer Experience Podcast, Dr. Natalie Petouhoff, Customer Experience of Software Sales, Sales Enablement, and Thought Leadership at Genesys, joins Chris Kellner, Global VP of Sales & Partnerships at DigitalGe

Making Customer-Centricity a Strategic Priority in CX with Thibaut Martin, Head of Customer Experience at Otrium

Feb 1st, 2023 26m 5s

In this episode of The eCommerce Customer Experience Podcast, Thibaut Martin, Head of Customer Experience at Otrium, joins Chris Kellner of DigitalGenius!

How a Positive Customer Experience Translates Into Business Success with Michelle Spaul, a Customer Experience Consultant at Delta Swan

Jan 9th, 2023 24m 25s

In this episode of The eCommerce Customer Experience Podcast, Michelle Spaul, Customer Experience Consultant at Delta Swan, joins Chris Kellner of DigitalGenius to share how customer experience drives business growth.

The Impact of Customer Experience on Brand Relationships with Paul Davis, Chief Commercial Officer at ShoeAI

Dec 21st, 2022 23m 54s

In this episode of The eCommerce Customer Experience Podcast, Paul Davis, Chief Commercial Officer at ShoeAI joins Chris Kellner of DigitalGenius on how to stand out and improve at the eCommerce customer experience game.

The Golden Strategy of Making Your Customers Happy with Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado

Dec 6th, 2022 23m 43s

In this episode of The eCommerce Customer Experience Podcast, Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado, joins Chris Kellner of DigitalGenius to share his perspective on how to make customer experience a strategi

Top Practices to Level Up Your eCommerce Customer Experience with Thomas Staudte, Head of Customer Engagement at air up

Nov 22nd, 2022 24m 45s

In this episode of The eCommerce Customer Experience Podcast, Thomas Staudte, Head of Customer Engagement at air up, joins Chris Kellner of DigitalGenius to discuss best practices to set up your customer experience team, develop a customer-cent

How Great Customer Experience Drives Your eCommerce Success with Shamas (Sham) Aziz, Head of Customer Service at Selfridges

Nov 11th, 2022 23m 29s

In this episode of The eCommerce Customer Experience Podcast, Shamas Aziz, Head of Customer Service at Selfridges, joins Chris Kellner of DigitalGenius to discuss what makes top contact centre leaders stand out, how they impact the mission, vis

What Makes a Successful Customer Experience Leader with James McGhee, Head of Customer Experience of FOOTASYLUM

Nov 1st, 2022 25m 45s

In this episode of The eCommerce Customer Experience Podcast, James McGhee, Head of Customer Experience at FOOTASYLUM, joins Chris Kellner of DigitalGenius to discuss what makes the best customer experience leaders thrive.

Customer Experience: Designing User-Centricity Framework for 2023 with Ian Golding, CEO and Founder of Customer Experience Consultancy

Oct 18th, 2022 33m 2s

In this episode of The eCommerce Customer Experience Podcast, Ian Golding, CEO, and Founder of Customer Experience Consultancy shares his golden lessons on what organizations and customer experience professionals should learn to deliver a best-

Winning at the eCommerce Game with Steven Cleere, Chief Pot Stirrer at NexxtLevel Brands and Vice President of Marketing at Sunrise Fresh

Oct 11th, 2022 28m 36s

In the first episode of The eCommerce Customer Experience Podcast, Steven Cleere, Chief Pot Stirrer at NexxtLevel Brands and Vice President of Marketing at Sunrise Fresh, shares actionable insights to help CPG (Consumer Packaged Goods) entrepre

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